トラムシステム List of Products and Services

Not only phone calls, but also contacts from various channels such as email, web chat, SMS, and fax are distributed to operators based on their skills. The optimal operator or resource is automatically selected for routing. When inbound traffic is operating under certain conditions, outbound calls are automatically initiated, improving the efficiency of operator operations. We provide real-time reports and historical reports as standard templates, making it easier to understand operational status and manage operations. Customized report creation tailored to your company is also possible. By using chat and web conferencing, robust communication can be established for remote work and telecommuting, enabling workforce retention in an environment where work can be done from anywhere. Since cloud PBX services need to integrate telephone lines and networks, it is essential to have sufficient experience and knowledge in building telephone systems, as well as an understanding of cutting-edge communication technologies. Therefore, there are only a few providers in the country capable of offering such services. Tram System will change the common sense of domestic telephone systems through UNIVOICE.

• Other PCs and OA equipment
• Information and communication equipment and infrastructure

A high-performance cloud PBX service co-developed based on the technology of Avaya Inc., which deploys the world's No.1 telephone system. In addition to internal and external calls, park hold, call forwarding, and voicemail, it also implements UC (Unified Communication) features, allowing for the use of IM (instant messaging/chat), conference calls, web meetings, and presence (availability status). The platform utilizes AWS (Amazon Web Services), achieving high availability. Since the cloud PBX service needs to integrate telephone lines and networks, it requires not only extensive experience and knowledge in building telephone systems but also an understanding of cutting-edge communication technologies, making it a service that only a few providers can offer domestically. The Tram System will change the common sense of telephone systems in Japan through UNIVOICE.

• Other PCs and OA equipment
• Mobile phones and smartphones
• Information and communication equipment and infrastructure

Our company provides comprehensive services for business phone sales, installation, and after-sales service in Nagoya and Tokyo. We handle equipment from all manufacturers, operate data centers, manage customer servers, and accumulate know-how in all aspects of communication. Our representatives, who understand the customer's issues, will handle proposals, construction, maintenance, and subsequent follow-ups, ensuring that any additional requests or consultations from customers are smoothly realized. 【Commitment】 ■ Technical expertise that is consulted by other companies in the same industry ■ Reliable quality and pricing ■ Over 70% same-day resolution ■ Responsive due to extensive experience ■ Capable of handling all manufacturers ■ Robust track record of qualifications *For more details, please download the PDF or feel free to contact us.

• Other PCs and OA equipment
• Other office supplies
• others