Tram System Co., Ltd., with over 3,000 successful implementations and a repeat rate exceeding 92%, offers high-performance cloud CCS services!
Not only phone calls, but also contacts from various channels such as email, web chat, SMS, and fax are distributed to operators based on their skills. The optimal operator or resource is automatically selected for routing. When inbound traffic is operating under certain conditions, outbound calls are automatically initiated, improving the efficiency of operator operations. We provide real-time reports and historical reports as standard templates, making it easier to understand operational status and manage operations. Customized report creation tailored to your company is also possible. By using chat and web conferencing, robust communication can be established for remote work and telecommuting, enabling workforce retention in an environment where work can be done from anywhere. Since cloud PBX services need to integrate telephone lines and networks, it is essential to have sufficient experience and knowledge in building telephone systems, as well as an understanding of cutting-edge communication technologies. Therefore, there are only a few providers in the country capable of offering such services. Tram System will change the common sense of domestic telephone systems through UNIVOICE.
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basic information
Routing considers the priorities of both the routing destination and the connection. Customers are routed to the best connection through skill-based routing and service-level routing. By utilizing chat and presence features, it also supports remote work and telecommuting. Consistent responses are possible through the sharing of customer details and contact history. High-functionality CCS provided in the cloud IVR and simple CRM that display customer information before connection, real-time monitoring for supervisors, multiple ACDs, skill-based routing that distributes contacts from various channels to operators based on skills, and omnichannel support are all high-functionality CCS provided in the cloud. Comprehensive reporting Over 60 types of report templates (real-time, historical) are included as standard. Exporting is possible in various formats such as HTML, Word, Excel, and CSV. Customized report creation is also possible to match the information you want to see.
Price information
OP User 1 seat 12,000 yen/month SV User 1 seat 18,000 yen/month
Price range
P4
Delivery Time
※The delivery time varies depending on the configuration. Typically, it takes about 1 to 2 months from the order.
Applications/Examples of results
ACD (Automatic Call Distribution) Function This is a necessary function to "manage customer calls" in a "proper order and time" to "the appropriate person." If only PBX functions are used, customer calls come in randomly, and the calls are transferred to the necessary person, which limits the functionality to that of a typical office phone, making ACD essential. IVR (Interactive Voice Response) Function IVR is a function that responds to incoming calls from customers using pre-prepared automated voice messages. It receives external calls with automated voice responses and performs call distribution. It is widely used because it enables 24-hour call reception through automated voice. CTI (Computer Telephony Integration) Function - Inbound CTI Integration Function "Incoming Call Popup Function" This allows the phone number obtained from the PBX to be queried in a database, and the corresponding customer information registration screen to pop up on the operator's screen. - Outbound CTI Integration Function "Click-to-Dial" This function allows a phone number registered in the system to be clicked, which then automatically dials the number via the PBX through the CTI server shown in the diagram above.
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Company information
The service area of Tram System is nationwide. We will provide a free estimate within 24 hours. We will propose business phones tailored to your needs based on new or used options, manufacturers, and budget. Tram System Co., Ltd., a professional in telephony with over 3,000 successful installations and a repeat rate exceeding 92% since its founding, is offering a cloud-based business phone system (PBX/business phone) with the cloud PBX and CCS [UNIVOICE] series, suitable for the times, available nationwide.