シンカ Company Profile

The media focuses on the revolutionary figure of CTI: The introduction of the customer contact cloud 'Kaikura' has surpassed 100 industries!

Shinka Co., Ltd. is engaged in the planning, development, and operation of systems and cloud service products utilizing IT, as well as consulting on the use of IT services. The customer contact cloud "Kaikura" was developed to enable the use of a CTI system, originally intended for large call centers, in stores and offices. It has received positive feedback for its simple usability that anyone on the front lines can master, regardless of IT literacy, and its reasonable monthly fee structure, achieving a track record of implementation at 2,000 locations across 1,400 companies nationwide within just five years of establishment. It is widely used by those in automobile sales, real estate, medical, food service, and professional services, but there are also unique implementation cases such as at shrines and temples. By providing customer information and response history simultaneously with incoming calls, it not only enhances the efficiency of regular phone operations but also enables personalized phone responses for each customer, ultimately leading to improved employee awareness and increased sales. (*The former service name "Omotenashi Phone" was changed to "Kaikura" in November 2019.)