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*Many achievements! Investigation of foreign substances (defective products) in production lines and processes.*

Assisting in investigating the causes of complaints and foreign substance issues, and solving problems! Highly praised by pharmaceutical companies, food companies, and cosmetics companies!

We conduct foreign substance and complaint response testing. We identify foreign substances through electron microscopy analysis, IR analysis (organic substance analysis), inorganic element analysis, etc., and assist in investigating the causes of troubles and solving problems. Target foreign substances: glass, plastic, human hair, animal hair, fibers, plant fragments, metal fragments, mold, and other microorganisms. 1. Observation using a microscope (phase contrast microscope, electron microscope, etc.) 2. Organic substance analysis using FT-IR 3. Element analysis using EDX Speed is crucial in responding to foreign substances and complaints. Our foreign substance analysis aims to meet customer satisfaction regarding delivery times. Please feel free to contact us for more details.

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  • Non-destructive testing

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BCS Survey (Beyond-CS Survey / Customer Reconnection Survey)

Is customer satisfaction research insufficient? A new approach to addressing churned and dormant customers.

"Why did customers who were supposed to be satisfied leave?" The answer may lie among those who "said nothing." The "silent type of churn" refers to those who leave without expressing dissatisfaction. The BCS survey (Beyond-CS Survey) visualizes the "reasons for churn" that traditional customer satisfaction surveys could not capture. It is a new research approach that collects the voices of dormant and churned customers to lead to improvements and reconnections.

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