Internal Inquiry Efficiency System 'BPUSS' [*Case Study Collection Available*]
An evolving QA search system! Delivering suitable answers to each individual.
"BPUSS" is an internal inquiry efficiency system/cloud-based QA system that accumulates evaluations of QA and provides answers tailored to the user's skill level. Since it can provide answers that match the staff's skills, it can reduce the workload of supervisors. It can be utilized for cost reduction through decreased escalation time, knowledge sharing with other locations, and as a supportive function for training new employees and telework. 【Features】 ■ Provides answers tailored to the user's skill level ■ Utilizes evaluation data from users to offer better answers ■ Confirms whether the QA is leading to problem-solving through various data analysis functions ■ The BPUSS algorithm extracts QAs that are not believed to be leading to problem-solving, allowing for QA inspection ★ You can view case study materials for this service from the "PDF Download" link below.
- Company:ドゥエピオン
- Price:Other