[Column] The Unsung Hero of Service Quality Improvement: Parts Catalog (1/3)
The 'service quality' that cannot be neglected. We will introduce the importance and challenges of the parts catalog that supports it.
When manufacturing and selling mechanical products, repair support is an inevitable aspect. For manufacturers, repair services, which do not generate profit, are operations they want to keep costs as low as possible. However, in terms of user evaluation, the quality of "repair services" is an important point. If the market establishes the perception that "the product is good, but the repair service is lacking...", it can negatively impact sales, even if a good product is being made. The necessary technical documents for repair services include "parts catalogs" and "service manuals." Whether these are prepared and how user-friendly they are greatly influence service quality, so it is very important to maintain and operate them properly. A parts catalog is a document used to look up replacement parts needed for repairing a product. It mainly consists of a parts list and illustrations of the parts. At first glance, it may seem like just a simple parts list, but it is surprisingly complicated to create this document. (Continued in 2/3)
- Company:CONET Co., Ltd. (Hiroshima / Kobe / Sakai)
- Price:Other