Case studies of introduction at mobile phone shops (wireless devices, transceivers, intercoms)
Improving customer satisfaction through smooth collaboration and preventing the inflow to competitors.
We propose a solution! It will lead to improved operational efficiency! Implementation case at a mobile shop | WED-NO-001 / Wedge Original Specific Low Power Transceiver 【Benefits of Implementation】 ■ Compact and lightweight for comfortable wear Its compact shape does not hinder movement, allowing for comfortable wear. ■ Coordination between the floor and counter Customer information can be smoothly shared from the floor to the counter. ■ Smooth inventory checks Staff in the back room can communicate via intercom to smoothly check inventory status. 【Before Implementation (Challenges)】 - Information was not shared between the floor and counter, leading to instances where customers received explanations twice. - It took time to check if there was stock in the store by going to the back room. 【After Implementation (Improvements)】 - When guiding customers to the counter, it became easier to share information gathered on the floor in advance. - Collaboration with back room staff has enabled smooth inventory checks.
- Company:ウェッジ
- Price:Other