[Management Column Vol. 93] The Importance of Reporting, Communication, and Consultation
This is a column written by our representative, Kazuaki Sawada, detailing the insights he has accumulated in the field of business revitalization, management improvement, and bank relations.
The related link this time is "Why do executives not take action during a turnaround phase? - Learning from the actions of a certain department head who turned a loss-making division into a profit within a year." This article introduces a real-life example of how a manager transformed their organization into one where superiors can make accurate decisions by ensuring that their subordinates thoroughly report and communicate necessary information. It is recommended as it directly connects to the current theme.
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Please use this as hints for management decisions, such as building a management foundation, improving management qualities, cash flow management, bank relations, business succession, and restructuring after the appointment of the second or third generation. Also, feel free to contact us with any questions or inquiries when putting this into practice.
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To enhance the overall strength of an organization, reporting, communication, and consultation (known as "Hōren-sō") are essential. When problems arise, trying to handle everything on your own can lead to delays in response and the escalation of issues. Unfortunately, rather than prioritizing "customer first," "company first," or "company's credibility first," the mindset often defaults to "myself first" or "I am the most important." Hōren-sō has three important roles, and it is crucial to understand its purpose and significance. 1. Smooth operations Share necessary information to enable accurate judgment and prompt responses from superiors. 2. Improvement of work capabilities Organize thoughts through reporting and consultation, and learn from others' opinions. 3. Strengthening teamwork Understand the perspectives of others and the company's overall goals, while being aware of your own role and responsibilities. Hōren-sō is not just about information transmission; it is a mechanism for growing people and organizations. To change yourself, change the rhythm, and change the flow, let’s transform the entire team into "excellent reporters." Next time, I will share "Leaders Should Look Ahead."
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Our company is a group of professional consultants who value practical insights born from responding to corporate needs. With practical management know-how and a strong belief, we solve management challenges and achieve everything from startup support, reconstruction and revitalization support, growth expansion support, and business continuity support to building a solid management foundation.
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