This is a column written by our representative, Kazuaki Sawada, detailing the insights he has accumulated in the field of business revitalization, management improvement, and bank negotiations.
The related link this time is "Breaking Free from Rough Estimates." This article discusses the approach of quantifying the field from the perspectives of not only finance but also "customers, business processes, and human resources," and connecting it to improvement actions.
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basic information
Please use this as hints for management decisions, such as building a management foundation, improving management quality, cash flow management, bank relations, business succession, and restructuring after the second or third generation takes over. Also, feel free to contact us with any questions or inquiries when putting this into practice.
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Applications/Examples of results
A mystery shopper is a method in which an investigator uses a store as a customer and evaluates products, customer service, cleanliness, and more from the customer's perspective. Mystery shoppers provide a very useful way to check a company's stores from the customer's viewpoint, but this time we will explain a method for recognizing the current state of stores internally. The business owner personally observes the store by day and time, checking products, customer service, and cleanliness. Additionally, they will check customer feedback, staff movements and placements, and sales trends. From a profit perspective, it is important to delve into not only labor costs and cost ratios but also the differences from theoretical costs and reasons for waste. The first step in store improvement is "to accurately understand the site." Let's look at the store from four perspectives: customers, staff, sales, and profits. Next time, we will discuss "What does it mean to fulfill performance responsibilities?"
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Our company is a group of professional consultants who value practical insights born from responding to corporate needs. With practical management know-how and a strong belief, we solve management challenges and achieve everything from startup support, reconstruction and revitalization support, growth expansion support, and business continuity support to building a solid management foundation.
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