Third-party maintenance service that provides extended support for devices whose manufacturer support has ended, on behalf of the manufacturer.
**Features and Strengths of the Third-Party Maintenance Service "Help-kun Maintenance Service"** ■ Securing the Largest Scale of Parts Storage in Third-Party Maintenance We ensure the types and quantities of repair parts necessary for providing stable maintenance services. Parts procurement is secured from over 100 domestic and international companies that meet quality standards. ■ Good Parts Selection Using Inspection Equipment Used by Manufacturers We use HDD inspection equipment (Multi Port Tester) that is also used in HDD manufacturing factories, and we have independently developed software to enable simultaneous inspection of a variety of HDDs. We have established the world's only used and refurbished HDD inspection device, providing our customers with high-quality parts. ■ 40 Years of IT Support Services Since 1983, we have been maintaining computer equipment, leveraging the skills and long-standing experience cultivated in our self-operated maintenance shop to robustly support our customers' IT environments. We have established a system that consistently supports everything from system implementation to daily operations and maintenance, ensuring the safety and security of your office IT.
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【Service Features】 (1) Experienced engineers handle customer inquiries. (2) In addition to supporting major server and network equipment manufacturers, we also support mobile devices (Microsoft Surface / Apple products / NEC PCs and printers). (3) Services are provided from bases in Osaka, Nagoya, and Tokyo. (4) 24/7 on-site support (excluding some regions). (5) Inventory management of replacement parts at the component level to reduce depletion risk (approximately 3 years). (6) Thorough quality control of replacement parts. 【Maintenance Target Equipment Lineup】 ■ Laptops, mobile devices, printers Apple / Microsoft / NEC ■ Servers and network equipment NEC / CISCO / Hewlett Packard Enterprise / FUJITSU DELL / DELL EMC / Fortinet / ORACLE / Juniper Networks / IBM Lenovo / HITACHI / Brocade / F5 BIG-IP / NetApp
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Are you having trouble with equipment that has reached its End of Service Life (EOSL)? - You need to continue using your current equipment because you can't obtain new machines in time... - You want to align the support contacts and maintenance periods since there are multiple manufacturers... - You are reaching the end of maintenance for the equipment you are currently using while planning for equipment updates... - You would like to continue using the current system for a little longer due to budget planning... - Since the system has been operating stably, you want to continue using the current system... The "Help-kun Maintenance Service" is a service that extends maintenance for equipment whose manufacturer support has ended, on behalf of the manufacturer. Our company has been providing maintenance for computer equipment since 1983 and has supported various IT devices. By having engineers trained as customer engineers handle customer inquiries, we provide a third-party maintenance service that allows customers to use it with peace of mind.
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Our company responds to various customer needs, including system development and support, as well as infrastructure design and construction. In the hardware business, we provide comprehensive support services from the introduction to operation and maintenance of various IT equipment, not limited to computer-related devices. In addition, in the software business, we offer system development support targeted at system vendors and help desk operation support, along with IT operation support services for end users, such as 'Office IT Doctor' and cloud-based services like the business SNS 'EveryONE,' which we are developing as unique business offerings.
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