24-hour remote support for the "troubles" of unattended coin laundries. Reducing on-site responses.
While coin laundries are easy to operate without staff, issues such as equipment troubles, lost items, jammed change machines, and questions about usage can arise, requiring "emergency responses." The Lukatel (CML-200) serves as a communication terminal installed in the store, connecting users' calls to remote locations (owners, management companies, call centers) for situation confirmation and guidance. It standardizes initial reception, including outside of business hours, balancing a reduction in on-site dispatches with maintaining user satisfaction. It can reliably capture "on-the-spot troubles" that cannot be addressed through posters or number guides via phone calls.
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basic information
- Operated as a communication terminal for store installation (at the entrance, next to the payment machine, etc.) - Call forwarding to a designated recipient (owner's mobile, management company, call center, etc.) - Supports implementation at multiple locations (can separate forwarding destinations and operational rules for each store) - Operational precautions such as power outages and communication disruptions should be confirmed in advance according to the installation environment. * For detailed specifications (line type, power supply, installation form, etc.), please refer to the specification document. Price information: Individual estimate Price range: Varies based on store size and operation (forwarding destination/number of locations) Delivery time: To be discussed Delivery notes: If installation work and line arrangement are included, please consult with ample time in advance.
Price range
P2
Delivery Time
P3
※The delivery date may vary depending on the quantity, so please feel free to contact us.
Applications/Examples of results
【Introduction Background】 - In unmanned stores, inquiries arise such as "the machine has stopped," "I don't know how to use it," and "lost items." Addressing these issues during nighttime and holidays is a challenge. 【Installation】 - LukaTel was installed near the entrance and the exchange machine, with calls forwarded to the primary reception (management company). Reports to the owner are made only when necessary. 【Effects】 - Reduced the number of on-site dispatches (checking the situation via phone → resolving issues through remote guidance) - Prevented user drop-off (able to provide guidance on the spot) - Standardized the quality of responses (unified hearing items and guidance flow)
Detailed information
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Install near the entrance to create a pathway that allows users to call for assistance without confusion. Clarify with signage that says "Contact us here if you need help," guiding them to the first point of contact before it escalates into a complaint.
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Installed in areas where there are many troubles that "stop on the spot," such as jams in the currency exchange machine and refund inquiries. We will check the situation by phone and provide simple recovery guidance and next steps.
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"Weak drying," "stopped midway," "detergent not dispensing," "forgotten items," etc., organize the expected inquiries and standardize the hearing items and guidance procedures. This allows for consistent quality of response even when the person in charge changes.
Line up（3）
| Model number | overview |
|---|---|
| CML-200 | A communication terminal for unmanned operation of coin laundries. It forwards calls to a remote staff member and provides initial reception for users' issues on the spot. Installed around entrances and payment machines, it contributes to reducing on-site responses and maintaining user satisfaction. |
| CML-200 (Indoor installation with protective case) | For installation environments where dust and humidity are a concern, we will consider the operational design as a set, including the installation location, protective case, and signage. We will carry out optimal installation according to the user flow (entrance/currency exchange machine/next to the equipment). |
| CML-200 (Multiple Store Operations) | Supports operations for remote reception of multiple stores collectively. Defines forwarding destinations, off-hours support, and escalation conditions for each store, achieving standardization of initial reception and leveling of operational load. |
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Company information
Our company, K-Max Co., Ltd., has been at the forefront of communication technology for 34 years since its founding. What we pursue is not merely information transmission. It is "heartfelt communication" that deeply connects "people" to "people," "people" to "things," and "things" to "things," creating smiles and a better society. We uphold this **"heartfelt communication"** as our philosophy, utilizing the latest communication technologies and innovative solutions to contribute to solving a wide range of societal and customer challenges. Backed by years of experience and proven results, our technological capabilities and the spirit of "heartfelt communication," which always considers others, continue to create value that connects to the future.
