Immediate communication from the monitoring center | Reducing patrol costs through remote response | Intercom

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CIT-200

last updated：Feb 13, 2026

ケイマックス

When an anomaly is detected, immediately communicate through the surveillance camera. Dramatically improve security efficiency by confirming the situation and raising awareness before dispatching personnel to the scene.

This is a hands-free two-way communication system that enables remote "voice alerts" from a monitoring center. ■ Solving Issues Faced by the Security Industry - Even if a suspicious person is detected by surveillance cameras, there is a time lag until personnel are dispatched to the scene. - The cost of security personnel patrols is high, and there is a shortage of staff to keep up with the demand. - Confirming the situation on-site during nighttime or bad weather incurs time and risk. ■ Flexible Operations Made Possible by External Lines - Loop function: If the first contact, the on-site personnel, cannot be reached, the call is automatically forwarded to designated external lines such as "head office" or "security company." - Making calls outside the facility, which is impossible with internal lines, is achieved without expensive IP construction. - No construction required: Simply power it on to start operations the same day (no telephone line construction needed). - Nationwide support: Compatible with three carriers—Docomo, au, and SoftBank—eliminating concerns about signal issues. ■ Reliable Design for Outdoor Installation - IP65 waterproof and dustproof (CIT-200), usable in rainy and dusty environments. - Operating temperature range of -25℃ to +70℃, suitable for both cold and high-temperature environments. - Sturdy design with a stainless steel housing that excels in impact resistance. The security system evolves from "watching" with surveillance cameras and intercoms to "responding."

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basic information

Basic Specifications: Supported Carriers: NTT Docomo, KDDI, SoftBank (4G/LTE) Operating Temperature: -25℃ to +70℃ Protection Rating: IP55-IP65 (Dustproof and Waterproof) Housing Material: Stainless Steel (Face Plate and Housing) Power Supply: AC Power (No installation required) Communication Features: Dialing Method: Hands-free dialing Incoming Call Function: Allow/deny settings, allowed number registration Voice Guidance: Operation instructions, automatic notification support Scheduling Function: Change of destination based on time, day, and date Loop Call: Supports forwarding to up to 11 locations Automatic Response: Forced hands-free call transition Management Features: Remote Management: Setting changes, signal level monitoring, remote reboot I/O Function: Device connection notifications, remote operation support Status Monitoring: Real-time operational status check Setting Changes: Remote adjustment of various parameters Installation Support: Outdoor installation support, long-term durability *For more details, please download the PDF or feel free to contact us.

Price range

Delivery Time

※The delivery time may vary depending on the quantity, so please feel free to contact us.

Applications/Examples of results

Response to suspicious individuals at bank ATM corners: When suspicious movements are detected at the ATM corner late at night, the monitoring center will use hands-free communication to ask, "Can I assist you?" This allows for situation confirmation before dispatching security personnel, reducing unnecessary deployments due to false alarms. Prevention of intrusions at factories and plants: If a shadow is detected on the factory premises at night, an immediate warning is issued: "This is private property. We are recording with surveillance cameras." This helps prevent intrusions before they occur and reduces the burden on security personnel's patrols. Emergency response for health issues in sauna rooms and baths: Customers who feel unwell due to high temperatures in the sauna or prolonged bathing can immediately contact the front desk hands-free. Staff can quickly respond while confirming the situation via voice, preventing serious accidents. This maintains a safety management system even with a small team during nighttime and late-night operations. Immediate support during machine troubles or equipment failures: Issues such as sudden stops of treadmills or being locked in occur during late-night hours when members cannot resolve problems on their own. By connecting to the support center via intercom, remote recovery procedures can be guided, and arrangements for next morning responses can be smoothly made. This enhances member satisfaction and reduces the rate of cancellations.

Detailed information

Case Study: Coin Parking Challenges At company C, which operates a coin parking business, the traditional handset intercom was being handled in a complicated manner by users, leading to frequent malfunctions. Additionally, with the handset type, users had to get out of their cars to use it, and due to the need for installation inside a box to protect against rain and wind, they had to open the door to operate it, which caused users to get wet, especially in rainy weather. The intrusion of rainwater and deterioration of equipment due to outdoor installation were also serious issues, resulting in skyrocketing maintenance costs. Implementation Effects With the hands-free calling feature of the CIT-200, users can now make inquiries and calls while remaining in their cars, allowing for comfortable use even in the rain without getting wet. The automatic answering function ensures that when calls come in from the call center, the system automatically switches to hands-free mode, enabling communication with users and allowing them to make calls without confusion. The IP65 waterproof standard has completely eliminated malfunctions caused by rainwater intrusion, and the stainless steel housing maintains stable performance even with long-term outdoor use. The integration with the payment machine through I/O functions enables automatic reporting of equipment anomalies, and with voice guidance, users can resolve simple troubles themselves, contributing to a reduction in the burden on the call center.
Case Study: Demand Bus Call System Challenges In urban G City, the awareness of the demand bus service was low, and improving convenience became an urgent issue. The traditional reservation system did not encourage usage among the elderly and inbound tourists, and phone reservations took time to specify locations, making real-time responses difficult. Improving access in densely populated areas and around existing bus stops and subway stations was also a challenge. Implementation Effects By installing the CIT-200 in densely populated areas within the demand bus operation range, at some bus stops, and near subway stations, users were able to contact the demand bus dispatch center with a single touch whenever needed. Orders from the intercom allowed for location specification, making real-time responses at the call center easier and enabling quick instructions to the optimal vehicle. The IP65 waterproof standard ensured stable operation even when installed outdoors, establishing a system available 24 hours a day.
Issue At the cable car of tourist spot F Mountain, the location in a mountainous area made it difficult to lay wired telephone lines, and securing a means of emergency communication within the vehicles had been a long-standing issue. Additionally, the rapidly changing weather conditions made the durability of the equipment an important requirement. While communication via radio was also considered, there were problems with the complexity of operation and voice quality. Implementation Effects By installing the CIT-200 in each cable car vehicle, passengers can now report emergencies directly to the operations management center. With 4G/LTE compatibility, stable communication is ensured even in mountainous areas. The stainless steel casing and IP65 waterproof rating provide sufficient durability to withstand vehicle vibrations and changes in weather conditions. Hands-free dialing allows for easy operation even in emergencies. Voice guidance provides instructions on how to use the system, alleviating passengers' anxiety. Remote management enables the operations management center to continuously monitor the communication equipment status of all vehicles.