Eliminating the anxiety of 'disconnection' in unmanned stores: Just pick up the receiver | Lukatel
CML-200
"Because it's unmanned, you can feel secure knowing your voice will be heard." No construction required, compatible with all three carriers. Connect directly with staff immediately when you need help, for peace of mind.
The most important aspect of operating an unmanned store is to ensure that customers do not feel "abandoned." By utilizing the Lukatel CML-200, it is possible to reduce the burden of on-site support. Furthermore, when users are unsure how to operate the device or in case of emergencies, they can instantly connect with an operator just by picking up the receiver. There is no need for complicated telephone line installation; simply plug in the power. It enables stable calls through multi-carrier compatible 4G/LTE lines from NTT Docomo, KDDI, and SoftBank. Additionally, with a wide operating temperature guarantee of -25°C to +70°C and remote operation monitoring and rebooting functions, it provides peace of mind by ensuring constant connectivity 24/7, 365 days a year. This significantly reduces unnecessary on-site visits and greatly alleviates the burden of "on-site support" for operators.
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basic information
●Basic Specifications Supported Carriers: NTT Docomo, KDDI, SoftBank (4G/LTE) Main Unit Size: 90mm(W) × 74mm(D) × 210mm(H) Operating Temperature: -25℃ to +70℃ Installation Method: Desktop installation/wall-mounted installation compatible Power Supply: AC power (no installation required) ●Functional Specifications Dialing Methods: Handset dialing, button dialing, hands-free dialing Incoming Call Features: Allow/deny settings, incoming call number registration Voice Guidance: Operation instructions, automatic notification support Scheduling Function: Change of dialing destination based on time, day of the week, and date Loop Call: Supports forwarding to a maximum of 11 locations Automatic Response: Forced hands-free call transition ●Management Functions Remote Management: Configuration changes, status monitoring, remote reboot I/O Functions: Device connection notifications (device failure notifications, emergency calls, etc.), remote operation support (opening and closing doors or gates, etc.) Status Display: LED signal strength and usage status display Volume Adjustment: Speaker volume adjustment during calls Customization: Label color and content modification support
Price range
P2
Delivery Time
P3
※The delivery time may vary depending on the quantity, so please feel free to contact us.
Applications/Examples of results
- A 24-hour self-gym and esthetic salon that immediately responds to customer issues such as "The door won't open in the middle of the night or early morning!" and "I don't know how to use the machines." By simply picking up the receiver, customers can connect with staff, alleviating their concerns and supporting a store environment where they can feel safe visiting even late at night. - For rental spaces and self-service stores, we can resolve issues such as preventing entry outside of reserved times and inquiries about shortages or cleaning of supplies on the spot while conversing with an operator. This reduces the need for sudden calls to the site, significantly lightening the operational burden for owners. - An unmanned sales location that is also safe for seniors. Even those who are not good with machines can simply lift the receiver without hesitation. This prevents lost opportunities from customers deciding not to buy because they don't understand how to use the machines, while providing a sense of security with the warm voice of staff saying, "You are being watched over." *For more details, please download the PDF or feel free to contact us.
Detailed information
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■Issues At Company A, a coin parking operator, it took a long time for the call center to identify which parking lot the call was coming from during trouble incidents, leading to prolonged response times, which became a serious problem. Increased waiting times for users resulted in further dissatisfaction and complaints, and there was also an increase in customer harassment. Additionally, the introduction of remote opening and closing devices for gate-type parking lots was costly, presenting a financial challenge. ■Implementation Effects By inserting individual SIM cards into each device and registering the phone numbers in the call center's CTI/CRM system, it became possible to instantly identify which parking lot and which payment machine the call was coming from upon receiving a call. This significantly reduced response times, alleviating user stress and decreasing customer harassment. In gate-type parking lots, by directly connecting the device to the payment machine, it became possible to obtain signals for gate opening and closing operations and equipment malfunctions without introducing expensive remote devices.
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■Issue At Regional Bank B, the decrease in ATM usage necessitated the urgent need to abolish ATMs and reduce operational costs. In particular, the existing emergency communication devices for ATMs that used wired connections had high monthly running costs and maintenance expenses, leading to a decline in profitability. Additionally, relocating or abolishing ATMs incurred new telephone installation costs, increasing the risk of recovering capital investments. ■Implementation Effects By switching from existing wired connection devices to wireless direct-dial devices, we were able to significantly reduce monthly running costs. The installation was simple, requiring only plugging in the power, which minimized construction costs. During ATM relocations, new telephone installations were no longer necessary, allowing for handling with just the transportation of the equipment. Even when abolishing ATMs, the low implementation and running costs significantly reduced the investment recovery risk compared to wired types.
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Company information
Our company, K-Max Co., Ltd., has been at the forefront of communication technology for 34 years since its founding. What we pursue is not merely information transmission. It is "heartfelt communication" that deeply connects "people" to "people," "people" to "things," and "things" to "things," creating smiles and a better society. We uphold this **"heartfelt communication"** as our philosophy, utilizing the latest communication technologies and innovative solutions to contribute to solving a wide range of societal and customer challenges. Backed by years of experience and proven results, our technological capabilities and the spirit of "heartfelt communication," which always considers others, continue to create value that connects to the future.
