What is the difference from a typical chatbot? Reasons why an AI help desk can solve issues.
Don't end with 'I can't answer!' Design based on human collaboration and AI growth.
We will explain the decisive differences between typical bots that tend to be unused even after implementation and PKSHA's solution. Typical chatbots are abandoned if they cannot resolve issues on their own, but PKSHA ensures resolution through strong collaboration with human chat support. Additionally, there is no need for prior preparation of FAQs, as there is a mechanism to automatically generate knowledge from human support logs, allowing users to experience effectiveness from the very first day of implementation. The fact that tools are not scattered and that operations can be completed on Teams is also a crucial factor for continued use by employees. *We provide a detailed comparison of the criteria for choosing a chatbot that won't fail in our materials.
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PKSHA Technology Inc. is a company that develops algorithms based on natural language processing, image recognition, and machine learning/deep learning technologies, and provides them as solutions. Furthermore, it accelerates social implementation by developing products based on these solutions and offering them as SaaS. New needs identified in this process are fed back to the development team, creating a cycle for the future software development process.
