No need for back-and-forth on the management screen! Everything from assigning personnel to completion is done through Teams.
By converting inquiries into tickets and visualizing the person in charge and progress status in a list, we optimize help desk operations. Inquiries can be ticketed on Teams, allowing for management of status, deadlines, and responsible persons in a list format, which helps prevent oversight and bias in responses. Administrators can check overall KPIs on a dedicated dashboard, making it possible to streamline the management of response tasks. Frontline staff can complete their work on Teams, which they are already familiar with, resulting in a very low psychological burden for implementation. *Check the list of features that maximize help desk management efficiency in the materials.
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Check the list of features that maximize the management efficiency of the help desk in the document.
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Check the list of features that maximize the management efficiency of the help desk in the document.
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Company information
PKSHA Technology Inc. is a company that develops algorithms based on natural language processing, image recognition, and machine learning/deep learning technologies, and provides them as solutions. Furthermore, it accelerates social implementation by developing products based on these solutions and offering them as SaaS. New needs identified in this process are fed back to the development team, creating a cycle for the future software development process.
