Dramatic effects achieved through the integration of FAQ, document search, and live chat.
We will introduce specific quantitative effects and best practices for operations utilizing advanced AI at a certain bank. Out of a total of 901 inquiries, the FAQ agent quickly resolved approximately 41% on its own. For cases that could not be resolved, the document agent generated answers from the manual, covering an additional approximately 30%. Ultimately, only a small portion of inquiries were connected to a human chat, achieving significant operational efficiency as a successful case. *Download the case study document now for detailed figures and operational flow.*
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PKSHA Technology Inc. is a company that develops algorithms based on natural language processing, image recognition, and machine learning/deep learning technologies, and provides them as solutions. Furthermore, it accelerates social implementation by developing products based on these solutions and offering them as SaaS. New needs identified in this process are fed back to the development team, creating a cycle for the future software development process.
