[Customer Case] Toho House Shin-Koiwa: 1.6 times increase in inquiries

Achieved a contact reduction of 2 minutes and 30 seconds! Immediate response to feedback directly impacts individual performance and also boosts employee motivation.

Toho House Shin-Koiwa had a challenge in that it took 3 minutes and 30 seconds to contact customers after receiving inquiries, making it slower than competitors in reaching out. By implementing Mail2Link, they succeeded in reducing the inquiry notification time by 30 seconds and shortening the customer contact time by 2 minutes and 30 seconds. With the introduction of Mail2Link, they can now contact customers within 20 seconds after receiving inquiries. Additionally, by integrating with the read receipt feature of LINE WORKS, they were able to visualize the response status of property representatives, allowing for smooth handling of missed responses and changes during absences. As a result, in the second month after implementation, the number of property viewings increased from 180 to 250 per month, achieving a record high. They realized that immediate responses to inquiries directly impact individual performance, which also boosted employee motivation. *You can download a detailed case study that includes a flowchart of how Toho House Shin-Koiwa utilized Mail2Link.

Email delivery system