What is an NPS survey? A clear explanation of this noteworthy survey method that is directly linked to performance!
I will also explain the differences between NPS and customer satisfaction, how to calculate them, and the steps for creating surveys!
NPS stands for "Net Promoter Score," which is a metric used to measure customer loyalty. It quantifies the level of attachment and trust customers have towards a company or product. The method involves asking respondents to rate their likelihood of recommending the company to others on an 11-point scale, allowing for the assessment of repeat intention and loyalty that cannot be measured by satisfaction alone. Additionally, it is said that there is a high correlation between NPS and performance improvement, leading to an increase in companies incorporating it into their surveys. *For more detailed information, please refer to the related links. Feel free to contact us for further inquiries.*
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Since our founding in 2006, our mission has been to "make difficult things easy and complex things simple." We have provided various services related to online research to many clients and have been working to simplify online research operations. Furthermore, we aim not only to simplify research operations but also to create a world where anyone can easily utilize asking data. We support your business in making data-driven decisions rather than relying solely on experience and intuition. Please feel free to contact us with any requests. *Please note that we do not handle inquiries by phone. We kindly ask you to reach out via our dedicated form or email.