[amie Implementation Case] NTT Docomo, Inc.

Introduced to a total of 22 services, resulting in a decrease in the number of inquiries at the service desk! The number of chat responses increased by 12 times.

We would like to introduce a case study on the implementation of AI × search 'amie' at NTT Docomo, Inc. The company faced challenges such as the inability to continuously update service information and users being unable to make inquiries, resulting in being passed around during inquiries. After implementation, the maintenance became less burdensome, allowing for the preservation of information freshness, and it became possible to provide answers across numerous services. 【Case Overview】 ■Challenges - Inability to continuously update service information - Users unable to make inquiries, leading to being passed around during inquiries ■Results - Able to gather numerous customer voices, leading to service improvements, increased sales, and significant cost reductions. *For more details, please download the PDF or feel free to contact us.

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