Key Points for Successfully Implementing a Logistics Information System (Introduction)

The introduction of information systems hinges on the upstream processes! To minimize the risk of failure, it is essential to...

Troubles related to the development and implementation of information systems are never-ending, regardless of logistics. Why do such troubles persist? For example, the major medical device company Terumo failed in the renewal of its logistics management system and filed a lawsuit against its development contractor Accenture, seeking 3.8 billion yen in damages. Terumo pointed out two issues: that Accenture "failed to fulfill its obligation to lead the project to completion" and "violated project management obligations," to which Accenture has responded. Upon analyzing the factors that led to the failure, issues such as "lack of consistency between multiple functions," "test scenarios not aligned with business operations," and "inadequate item master" were identified. As a result, it became necessary to return to the basic design and redo the work, leading to a situation where they could not meet the initial operational timeline, which escalated into a lawsuit. *For more details, please refer to the related links. Feel free to contact us for more information.

Warehouse Management System (WMS)