[Call Center] Streamlining Operations with AI! AI Connect BPO
Datt Japan Co., Ltd.
AI makes responses smart! Balancing customer satisfaction and operational efficiency | AI Connect BPO [Dat Japan]
Datt Japan proposes suitable solutions for improving the efficiency of call center operations! With over 25 years of experience in call center operations, we achieve low-cost, short-term, and high-quality support utilizing generative AI. ■ "Conversational Chatbots" and "Conversational AI" We promote the practical use of generative AI, including chatGPT, which allows for reduced labor costs, minimized errors, and consistent automation by linking with our in-house systems. ■ Achieving overwhelming low costs By utilizing our in-house systems and generative AI, we have achieved a cost reduction rate of over 25% after outsourcing operations! ■ Speed backed by extensive operational experience Leveraging our rich operational experience with major clients, we can respond to everything from business design to operational construction, personnel assignment, and training in as little as three months. ■ Reliable support and robust security Using our highly secure in-house developed systems, we build flexible service designs tailored to customer needs. With a solid support system, we continue to provide high-quality services even after operations begin. ■ Multilingual support We have an offshore base in the Philippines, allowing us to secure highly skilled personnel and provide multilingual support for call centers.
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basic information
We will promote digital transformation (DX) by flexibly combining our developed visual IVR, automated response systems, generative AI chatbots, AI knowledge accumulation tools, etc., to create an optimal system configuration that aligns with your current operations and operational status. Furthermore, by introducing outsourcing, we will propose a significant cost reduction. We would appreciate it if you could first share your current situation with us.
Price information
Since the optimal plan varies for each customer, please contact us individually.
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Applications/Examples of results
◆Comprehensive Implementation Achievements - Partner Companies: Over 10,000 - Operational History: Over 25 years of trust and achievements - Users: More than 30,000 currently using the service Providing services to many companies, including major home appliance manufacturers. We connect customers and businesses with a high-quality support system backed by extensive experience. ◆Examples of Outsourcing - Implementation of Generative AI Chatbot Integrated a uniquely developed generative AI chatbot into the site to achieve automated customer responses. - Repair Support for Major Home Appliance Manufacturers Established a high-quality large-scale repair support system (supporting both chat and phone). - E-commerce Site Support Support for both phone and chat. Also providing a web reception system. - Guidance and Sales through Remote Signage Sales support and efficiency through nationwide signage guidance. - Back Office Efficiency in Other Industries Complete outsourcing of document work such as Excel in the construction and civil engineering industries. - Visual IVR Support Provided a system to handle complex support tasks in a user-friendly manner, also managing subsequent guidance. - AI Knowledge Management Accumulating knowledge while organizing information with AI to improve support quality.
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Company information
Datt Japan Co., Ltd. focuses on two business axes: "software development" and "BPO." Our motto is to provide competitive products and services swiftly and flexibly from a field perspective. We have built long-standing good relationships not only with major companies in the construction, equipment, and road sectors, as well as the home appliance and IT industries in the metropolitan area, but also with local governments, research institutions, passenger companies, and even individual customers. By utilizing IT technologies such as "cloud" and "AI" to promote "DX," we are addressing modern societal challenges such as labor shortages and long working hours. We continuously create value by pursuing and incorporating new possibilities of IT technology. We aim to provide products and services that embody value and contribute to the development of businesses and society. The keyword we cherish is "growth." Growth means mastering the "basics" through repeated learning, continuing to "challenge" beyond existing methods and frameworks, and "creating" new value. Together with our customers, we will continue to lead transformation to achieve "growth" and connect to a better future.