Utilize the chat window to improve customer satisfaction and increase purchase rates!
Utilizing a chat interface that excels in immediacy and leads to improvements in CVR (Conversion Rate: indicators of outcomes such as purchases) to enhance customer satisfaction and increase purchase rates! We support administrators with marketing functions and response performance statistics, and operators with knowledge features. ■ Reasons for Choosing Us 01. A chat response solution developed with consideration for the feelings of telephone operators Our chat response solution implements essential features for improving response quality through teamwork, such as automatic distribution of chats received by operators, forwarding to other operators, real-time monitoring during responses by supervisors, and interruption functions. 02. Specialized for Contact Centers Multiple applications can be operated within a single system. This allows for efficient operations for outsourcers receiving contracts for contact center operations. ■ Features User-friendly and rich analytical functions, knowledge functions, and management functions tailored for contact centers; system integration with AI and CRM is possible; a highly effective survey function that can also be utilized for marketing analysis; operated in high-quality domestic NTT data centers.
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■Main Features Chat response function, forwarding function, response knowledge function, manager support/monitoring function, survey function, statistical data management, business management, LINE integration function
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Since its establishment over 20 years ago, NTT Bizlink has honed its communication and collaboration business, centered on video communication and system integration, as well as its data center solutions business, which involves the operation and construction of data centers, serving as an ICT partner for corporate clients. NTT Bizlink will continue to be a reliable partner for corporate clients, contributing to their digital transformation and business growth with valuable services cultivated over many years, such as "advanced communication styles" and "stable, highly reliable communication infrastructure," as well as cutting-edge video solutions like smart glass cloud and Beamo, and services that contribute to labor-saving in data centers, such as digital IC keys.