Introducing a case study on operational support for system equipment at major telecommunications carrier shops.
I was responsible for the maintenance of customer support terminals and the management of equipment relocation at a major telecommunications carrier with shops nationwide. As maintenance for customer support terminals frequently arose, there was a shortage of manpower, and an increase in staff was requested. Additionally, there were parts of the Excel files and data servers managing the relocation history of thousands of devices that were not up to date, and there was a request for comparison and updates with the latest information. In terms of maintenance, I handled the collection of malfunctioning terminals, verification of faults, preparation and shipping of replacements, and also took charge of creating manuals due to a lack of information regarding the maintenance process. [Challenges] ■ Insufficient manpower for the maintenance of customer support terminals ■ Updating information in Excel files and data servers *For more details, please refer to the related links or feel free to contact us.
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【Response Details】 ■ Collection of faulty devices, verification of faults, preparation and shipment of replacements ■ Creation of a manual regarding maintenance procedures ■ Review various files and databases, and update the equipment relocation management table with the latest information where updates are lacking ■ Investigation and reporting of equipment with unknown storage locations ■ Sudden equipment replacements ■ Inspection during the return of unnecessary equipment *For more details, please refer to the related links or feel free to contact us.
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Company information
Daisan Co., Ltd. was established in Sakai City, Osaka Prefecture, for the purpose of manufacturing and selling construction hardware and temporary equipment, as well as press processing. In 1980, we developed and began manufacturing and selling the wedge-type low-rise temporary scaffolding "Bike Scaffolding." We pursue safety on site, and in addition to a unified uniform, cheerful greetings, and thorough manners education, we provide high-quality construction services from consultation to construction and dismantling through the Bike Scaffolding Quality Assurance System. Furthermore, we have built a network across the country through the Bike Association, organized by partner companies.
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