In addition to the features and types of CTI, we present seven key points to consider! We provide information to help you choose the CTI that suits your company.
CTI is a business system that utilizes telephones, and various options are available. Many people may feel that there are "too many choices to select from." Even if you implement it, if it doesn't fit your company's operations, it will become a wasted investment, so we must avoid such situations. Choosing CTI based on criteria like "used by many companies" or "good reviews on comparison sites" is not necessarily appropriate. In this article, we will present the features and types of CTI, along with seven points to consider when choosing, providing you with information to select a CTI that suits your company. *For detailed content of the column, you can view it through the related links. For more information, please feel free to contact us.*
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Softbrain has been a domestic vendor providing CRM/SFA (Sales Support and Customer Management System) with "esm (e-Sales Manager)" since 1999. We have a track record of implementation in over 5,500 companies across more than 185 industries. In recent times, as the decline in the working population is lamented, "improving business productivity" and the supporting "execution of DX (Digital Transformation)" have become essential. Softbrain supports true sales DX with digital solutions (CRM/SFA) and professional services (implementation support and utilization assistance). The competition lies in customer touchpoints! Our customer management system, 【esm (e-Sales Manager)】, leads all customer touchpoint activities in sales, marketing, and after-service to a higher level: https://www.e-sales.jp/ *Based on our company's achievements and the Japan Standard Industrial Classification.