Reasons to Reassess as a New Revenue Source! An Explanation of the Importance of the Aftermarket
In the manufacturing industry, after-sales services such as maintenance, repairs, and the sale of consumables are often perceived as a secondary aspect of the sales department. However, in sectors such as durable consumer goods, including automobiles and home renovations, as well as production goods like construction machinery and transportation equipment, there exists a broad after-market that is engaged in highly profitable business, which is not widely known. I will explain the importance of the after-market in an era characterized by rapid changes in the market environment and a time when selling goods is said to be difficult. *For more details on the column, please refer to the related links. Feel free to contact us for more information.*
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Softbrain has been a domestic vendor providing CRM/SFA (Sales Support and Customer Management System) with "esm (e-Sales Manager)" since 1999. We have a track record of implementation in over 5,500 companies across more than 185 industries. In recent times, as the decline in the working population is lamented, "improving business productivity" and the supporting "execution of DX (Digital Transformation)" have become essential. Softbrain supports true sales DX with digital solutions (CRM/SFA) and professional services (implementation support and utilization assistance). The competition lies in customer touchpoints! Our customer management system, 【esm (e-Sales Manager)】, leads all customer touchpoint activities in sales, marketing, and after-service to a higher level: https://www.e-sales.jp/ *Based on our company's achievements and the Japan Standard Industrial Classification.
