Reduced personnel, 24/7 support! Nationwide integrated maintenance service available.

Immediately respond to PC and network issues! Coordinated support from the "Contact Center," "Kitting Center," and "Service Center."

The "Integrated Maintenance Service" for addressing PC and network issues provides a service that manages the IT lifecycle through collaboration among the "Contact Center," "Kitting Center," and "Service Center" departments. It is a customizable service that allows for the creation of a dedicated support plan tailored to the customer. It accommodates various products regardless of model or manufacturer. Additionally, it allows for the setting of efficient service hours based on combinations of days, times, and periods. **Features** **<Call Center Support>** - Responsible for receiving inquiries and requests from customers. - Conducts monitoring of the IT environment, problem isolation, various arrangements, and information management. **<Kitting Support>** - Prepares devices for shipment by installing software and applying various settings. - Arranges repairs for malfunctioning equipment. **<Service Center Support>** - Provides on-site support by visiting the customer's location (equipment installation site) to offer various services such as implementation assistance and maintenance services. - Ensures quick recovery and deployment operations without burdening the customer.

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