Immediately respond to PC and network issues! Coordinated support from the "Contact Center," "Kitting Center," and "Service Center."
The "Integrated Maintenance Service" for addressing PC and network issues provides a service that manages the IT lifecycle through collaboration among the "Contact Center," "Kitting Center," and "Service Center" departments. It is a customizable service that allows for the creation of a dedicated support plan tailored to the customer. It accommodates various products regardless of model or manufacturer. Additionally, it allows for the setting of efficient service hours based on combinations of days, times, and periods. **Features** **<Call Center Support>** - Responsible for receiving inquiries and requests from customers. - Conducts monitoring of the IT environment, problem isolation, various arrangements, and information management. **<Kitting Support>** - Prepares devices for shipment by installing software and applying various settings. - Arranges repairs for malfunctioning equipment. **<Service Center Support>** - Provides on-site support by visiting the customer's location (equipment installation site) to offer various services such as implementation assistance and maintenance services. - Ensures quick recovery and deployment operations without burdening the customer.
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basic information
The maintenance integration service provides support for various challenges in your IT environment operations. We support the operation of your information infrastructure 24/7, helping to effectively utilize management resources and reduce TCO. We offer a range of management services that centrally provide various services related to operation, maintenance, and management, such as monitoring services, operational support services, and disaster recovery services, reducing the burden on our customers.
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Our job is to connect people to people, people to life, businesses to people, and people to businesses. We contribute to society through the construction of advanced information and communication infrastructure. That is the mission of Dentsu Japan and our pride.