Support system that ensures peace of mind after implementation, unique to the manufacturer.
Direct sales from a trusted manufacturer, reliable manufacturer support.
Trotec's laser processing machines are renowned for their low failure rates and long service life. While product quality is important, after-sales support after installation is equally crucial. The introduction of a laser processing machine is not the end. Trotec is committed to being a partner for companies that continue to operate and has established a support system. - Direct technical support from the manufacturer. You can rest assured knowing that our technicians are Trotec-certified and have completed specialized training! - We provide free support for machine errors and usage via phone or remote software. - We stock around 900 types of consumables and spare parts, minimizing downtime for replacements. - Additionally, by subscribing to Trotec's maintenance service "Protection Plan," you can receive support covering everything from the main unit to accessories for up to 10 years from the date of purchase. With Trotec, you can use your laser processing machine with peace of mind for a long time after your purchase.
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basic information
Trotec's laser processing machines are widely adopted by a diverse range of customers, including educational institutions such as universities and high schools, government agencies, research institutes, large corporations, small and medium-sized enterprises, and individual users. For example, in the manufacturing industry, laser cutting of acrylic keychains is utilized, and in the labs of well-known large companies, they are used for new product development and prototyping. Additionally, in DIY workshops and fab labs of major home improvement stores, Trotec's laser processing machines have been installed as digital fabrication tools in over 60 locations across Japan. Many customers use them daily. Trotec has a wealth of installation experience not only worldwide but also in Japan.
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Applications/Examples of results
**Applications** The applications of laser processing are extremely diverse. For example, the production of original gifts and novelties with names or designs engraved. Additionally, fixtures and displays. Architectural models and railway models with a focus on detail. Original goods made from acrylic, wood, or leather, as well as paper packaging and cards, and prototypes made from MDF. **Achievements** Trotec delivery numbers (February 2024): Worldwide: Over 30,000 units Japan: 2,000 units Fab facilities: 63 units Educational institutions (universities/schools): 183 units Government agencies: Approximately 80 units
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Company information
Trotec was established in 1997 in Austria as one of the research institutions of the Trodat Group. Since then, Trotec has been researching cutting-edge technology for laser processing machines and has developed and manufactured machines that excel in engraving, cutting, and marking processing techniques. Trotec's laser processing machines are highly regarded for their speed, precision, and durability, and are currently used in over 90 countries. Additionally, since 2013, they have held the number one position in sales volume and revenue for plotter-type laser processing machines worldwide. In Japan, they are utilized by universities, educational institutions, and businesses for a wide range of applications from "manufacturing" to "prototyping." *Laser processing machines are synonymous with laser engraving machines and laser cutters.