Introducing a case study on how we streamlined user inquiry responses to improve satisfaction.
We would like to introduce a case study where our 'Hexabase' was implemented at a manufacturer and seller of industrial transportation equipment. The company faced challenges such as an inefficient inquiry system for existing customers and limited and fixed revenue opportunities from product sales and maintenance services. Through the rapid development enabled by this product, they achieved Phase 1 of the system for 1 million yen per month over 4 months. Subsequently, a Phase 2 project is underway, which includes the implementation of chat functionality and the replacement of the core system. [Case Summary (Partial)] ■Challenges - High workload for sales and maintenance personnel - Potential decline in sales due to decreased customer satisfaction - Limited and fixed revenue opportunities from product sales and maintenance services *For more details, please refer to the related links or feel free to contact us.
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【Other Case Summary】 ■Results: Phase 1 system achieved for 1 million yen per month for 4 months - Complete renewal of the website / Optimization of the inquiry form - Integration of the inquiry management system - Inquiry mobile app using QR codes *For more details, please refer to the related links or feel free to contact us.
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For more details, please refer to the related links or feel free to contact us.
Company information
Our company provides self-developed cloud services for BtoB to support the evolution of corporate activities through digital technology. We listen to our customers' voices, think for ourselves to ensure that our products and services are accepted by more people, confront challenges, and refine our products to a higher level. Please feel free to consult us if you have any requests.
