Introducing a case study on the realization of remote work in the customer service department through the sharing of catalog information and FAQs from the past 30 years!
This is a case study of the introduction of a knowledge base at the customer service department of Nichiban Co., Ltd., which manufactures and sells various adhesive tapes, including cellophane tape, stationery, medical tape, and industrial tapes. The customer service department uses "Accela BizAntenna" to share catalogs and FAQs necessary for responding to inquiries. We will introduce the efforts made to share and utilize information with this product.
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Company information
Accela Technology was established in 2001 through Fujitsu's venture business system, and it provides solutions that empower business operations with knowledge utilization technology, centered around the corporate knowledge utilization IT tool series "Accela," to expand and accelerate our customers' businesses.
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