Quickly respond to EC order pickup products in-store! Reduce wait times and improve customer service!
At major apparel companies, the number of in-store pickups for online orders has increased due to the COVID-19 pandemic. When customers come to pick up their items, staff members have been searching for and handing over the products from the back room. However, due to the large volume of in-store pickup items, it takes time to locate the requested products, causing customers to wait and sometimes resulting in long lines. To address this, we read or input the information about the in-store pickup items provided by customers using a handheld reader, allowing for quick picking of the items through radar search. This has streamlined operations and reduced wait times, thereby improving customer service. [Challenges] - The increase in in-store pickups for online orders due to COVID-19 has led to staff searching for and handing over items from the back room when customers come to collect them. - The large number of in-store pickup items means it takes time to find the requested products, leading to customer wait times and sometimes long lines. - With a shortage of staff, employees are spending too much time on these tasks. *For more details, please refer to the PDF document or feel free to contact us.*
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【Solution】 ■ Quickly pick the target products by reading or inputting the information of store pickup items provided by the customer using a handheld reader and conducting radar searches. ■ Improve customer service by streamlining operations and reducing wait times. ■ When conducting inventory checks by reading RFID tags, identify discrepancies in stock that do not match the list through radar searches and investigate inventory differences. *For more details, please refer to the PDF document or feel free to contact us.
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For more details, please refer to the PDF document or feel free to contact us.
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Company information
We are developing Locus Mapping (an inventory and item management system that visualizes the location of items using RFID) and RFID production and process management systems, addressing labor shortages and improving productivity in retail, manufacturing, and logistics. RFID tags have become inexpensive, costing less than 10 yen each, and can read large quantities instantly, reducing the time for inventory and shipping tasks by 80%. Previously, it was not possible to identify the location of scanned items, but our patented technology (radio wave phase analysis) enables the identification of the location of inventory and items, which can also be utilized for location management.