Just place a QR code or link to the homepage!
The easy online customer service and support tool "TapCall" allows you to receive customer service and support via video call through a QR code installed at the reception counter or a link on the homepage.
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basic information
Three Reasons Why TapCall is Chosen 1. Easy to implement! You can easily get started by placing a QR code or linking it on your homepage. 2. Easy for corporate users to operate! It's user-friendly for anyone, and with comprehensive support, you can operate it with confidence. 3. Easy for end users! Whether using a QR code or a one-click option, it can be used easily without an app.
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Applications/Examples of results
<TapCall Use Cases> Local Governments [Challenges] In branch offices, limited staff must handle a wide range of tasks, making training and development difficult. Additionally, for tasks that require specialized knowledge and have a limited number of cases handled annually, immediate responses can be challenging, necessitating confirmation from headquarters staff. This causes inconvenience for residents and adds to the workload for branch office staff. [Implementation Effects] For residents, being able to make inquiries from branch offices or their homes reduces the burden of travel and allows for easier consultations. Implementing a reservation system can alleviate congestion at service counters and make it easier to adjust staff shifts. Furthermore, inquiries that previously required the involvement of branch office staff can now be directed to specialized staff at headquarters, allowing the time spent on these inquiries to be redirected to other tasks. Additionally, it can be utilized in various industries such as tourism information, travel agencies, property management, waiting areas and ticket gates of transportation, hospitals, finance, and retail stores.
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Company information
RTC Tech Solutions is a systems integrator delivering "improved communication environments," and operates the following business lines: ■ Remote Communication Easy web/video conferencing – LoopGate Always-on inter-site connection system – Onarai Office (お隣オフィス) Video reception/counter system – Tele-Mado (テレ窓) On-premises / closed-network version – LoopGate ■ Meeting Room Integration ■ Dedicated Conferencing Systems Microsoft Teams Rooms Zoom Rooms Google Meet hardware ■ Audio & Peripheral Equipment ■ Atlas Remote – Remote Work Support & Remote On-Site Verification System ■ Hybrid AI Camera Solutions ■ Google Workspace Implementation Support
