What is the quality of Japanese hospitality? Introduction to an article contributed by veteran web manager Mr. H.
In the previous and the one before that, I expressed my views on the Japanese web industry, but this time I would like to point out the essential concept of "omotenashi" (hospitality) in considering the quality of the web, based on my experiences, including its historical transitions. In the service industry, consumer manufacturing, and the web industry, it feels like there is a common effort to improve customer satisfaction and enhance UX, which I see as a very positive trend. There is no doubt that improving customer satisfaction and UX contributes to business, and I believe this common understanding has taken root in the web industry. [Overview] ■ What is "Japanese omotenashi" in the first place? ■ Disadvantages of trust-based transactions ■ A failure story from a certain enthusiast ■ Summarizing the changes of the times ■ What Spelldata thinks about customer satisfaction and customer delight ■ Author's profile *You can view the detailed content of the blog through the related links. For more information, please feel free to contact us.
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