We will introduce a case where we identified defective areas, determined the cause, and adjusted the schedule all on the same day as the request!
We received a request from a customer stating, "When we received the pump manufactured by Ebara Corporation that we purchased recently, we rearranged the existing pumps and installed the new pump ourselves, but we are experiencing vibrations and would like to improve this urgently." To determine whether we can conduct maintenance promptly, we first called the contractor to explain the pump's manufacturer, model, serial number, the symptoms occurring, and the installation conditions, in order to identify the cause of the malfunction and the defective parts. After confirming that maintenance could be scheduled for the weekend, we provided a cost estimate and proceeded with the replacement of the coupling and coupling bolts. [Case Overview] ■ Industry: Residential Equipment Industry ■ Subject: Pump Maintenance ■ Request Details: Resolution of pump vibration issues ■ Work Details: 1 day (1 week after order) *For more details, please refer to the PDF document or feel free to contact us. Key service areas: Mie Prefecture, Hokusei District, Chusei District (surrounding Mie).
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[Response Details] - Explained to the contractor over the phone the pump's manufacturer, model, serial number, symptoms occurring, and conditions during installation to identify the cause of the malfunction and the defective parts. - Confirmed the weekend maintenance schedule, provided a quotation, and carried out the replacement of the coupling and coupling bolts. - Conducted disassembly adjustments and trial operation adjustments during the replacement work. - Informed the customer about daily maintenance methods and recommended inspection items during disassembly. *For more details, please refer to the PDF document or feel free to contact us.*
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An unwavering "spirit of service" to thoroughly support businesses in Mie. By upholding the "three promises" in business, all employees strive to face our customers and respond to their needs. ■□■ Key Area: Mie Prefecture, Hokusei and Chusei Regions ■□■