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  5. CRM (Customer Relationship Management System)
  6. Why do CRM implementations fail? Why do we revert back to Excel?

Why do CRM implementations fail? Why do we revert back to Excel?

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last updated:Nov 07, 2024

シンキングリード 東京本社、大分オフィス
シンキングリード 東京本社、大分オフィス
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Webinar video released! Why do CRM implementations fail? Why do we revert back to Excel?

- Although we introduced CRM, it failed to take hold and ended up being a failure. - Overall, the system is not being used. - It doesn't fit our business operations, and we ended up managing everything with Excel... This seminar is a must-see for those in this situation! In this seminar, we will cover a wealth of topics that are key to successfully implementing CRM, starting from the transition from ERP to CRM and including tips on how to effectively utilize CRM for improving operational efficiency. If you would like to watch the full webinar video, please apply through the dedicated form. Application link: https://bd.thinkingreed.co.jp/ma/sitedlseminar-viewing-majisemi221117 This seminar is packed with tips to avoid failing in CRM implementation, so be sure to check it out.

    CRM (Customer Relationship Management System)
majisemi_implementation-crm.png

Why do CRM implementations fail? Why do we revert back to Excel?

majisemi_implementation-crm.png
majisemi_implementation-crm.png
  • Related Link - https://f-revocrm.jp/2022/11/majisemi_implementati…

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basic information

"F-RevoCRM" is an integrated customer management system based on open source (OSS). It supports various business operations, such as general applications like customer information management and sales support, as well as specific needs in industries like healthcare for managing patient information and real estate for managing property information, allowing for flexible customization to meet corporate needs. ▼ Features - Integrated Customer Management System: Streamlines all customer-related operations, including marketing, sales, deal management, estimate management, support, and inquiry management. - Flexible Customization: Utilizes the characteristics of open source (OSS) to enable optimal customization for users' operations and environments. Additionally, data integration with other systems via API connections is easily achievable. - Diverse Implementation Options: Can be flexibly selected for both on-premise and cloud environments, expanding the choices for implementation methods. - Reliable Support System: Provides support tailored to corporate operations from implementation to operation. Comprehensive support is available for first-time implementations, ensuring a worry-free experience.

Price information

■F-RevoCRM Cloud Edition monthly license (1-month free trial available) 20,000 yen / 1 to 10 people 50,000 yen / 11 to 25 people 100,000 yen / 26 to 50 people 150,000 yen / 51 to 75 people *Available for more than 75 people as well *Prices differ for F-RevoCRM Enterprise Edition.

Price range

P2

Delivery Time

P2

※For F-RevoCRMCloud, you can start using it as soon as the same day by applying online.

Applications/Examples of results

■Implementation Examples - Manufacturing Industry: Many companies involved in manufacturing, sales, and support of water heating equipment, air conditioning systems, and facility management have adopted this. This allows for centralized management of customer, equipment, and maintenance information, improving operational efficiency. - Medical Industry: At Yamato Clinic of the En'en Medical Corporation, field operations for home medical care have been digitized using F-RevoCRM, enabling customer management up to the registration of electronic medical records. - Telecommunications Industry: Progress in handling inquiries in the support department has been visualized, enhancing the speed and quality of customer responses. Implementation Examples ▶ https://f-revocrm.jp/instance/

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Simple Guidebook for CRM Implementation

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F-RevoCRM Industry-Specific Case Study Collection

F-RevoCRM Industry-Specific Case Study Collection

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Company information

シンキングリード

シンキングリード 東京本社、大分オフィス

Information and Communications

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At Thinking Reed, we advocate for the realization of "smart business," which goes beyond general productivity improvement efforts such as organizational and institutional reforms and systematization for companies to adapt to new environments, by also incorporating the perspectives of employee engagement and satisfaction. While our company is the developer of F-RevoCRM, we offer unique services aimed at business improvement, providing a consistent range of services from business organization to system construction, maintenance phases, and support for in-house production.

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