High-quality customer service anytime, anywhere! You can make a call with just one click without having to enter the phone number.
"Emter" is a CTI system that eliminates hassle and troubles through the digital transformation of phone support, enhancing both productivity and customer satisfaction with high-quality service. It offers a "simple, accurate, and speedy" solution. Call history, customer information management, call recording playback, and system integration are all completed in one platform. We provide a convenient feature that links SAXA's PLATIA (Com＠WILL) with CTI functions, facilitating smooth communication with customers at a low cost. 【Features】 ■ Customer information is instantly visible upon receiving a call ■ Response history can be shared in real-time ■ Recorded calls can be played back at any time ■ Information can be shared among representatives ■ CTI can be implemented at a relatively low cost ■ Customers can be searched quickly *For more details, please refer to the related links or feel free to contact us.
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basic information
【Solving These Concerns】 ■ Having to ask multiple times because you can't hear properly ■ Forgetting to make a return call ■ Not being able to access past history or details unless it's the person in charge ■ Having to communicate shared information to multiple remote locations via phone or email every time ■ Asking for the company name or person's name each time ■ Having to create a list on paper when making telemarketing calls ■ Taking time to manage and search for customer information ■ Calling the same customer simultaneously with multiple people *For more details, please refer to the related links or feel free to contact us.
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Our company solves business challenges for enterprises and organizations through systems and design, addressing issues related to online, mobile, and infrastructure, and we grow together with our customers. We propose mobile solutions utilizing smartphones and tablet devices to customers from various industries. Moving forward, we aim to be a business partner that provides suitable responses to our customers' challenges and will continue to meet their trust.
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