Cloud-based CTI that thoroughly supports the improvement of call center profitability.
"Voiper" is a cloud-based CTI that packages not only PBX functions but also our uniquely developed CTI and CRM features, providing all the necessary functions for contact center operations in a one-stop solution. Unlike traditional contact center systems, there is no need for complicated installations or equipment setup; you can use it with just the recommended internet environment, a PC, and either a softphone or an IP phone. Furthermore, through the collaboration between "Voiper" and the telephone line "AliveLine," we thoroughly eliminate waste in contact center operations and costs, supporting improvements in quality, efficiency, and profitability. 【Features】 ■ High-functionality and high-stability hybrid CTI for inbound and outbound based on Asterisk ■ Predictive capabilities included ■ Customization not available ■ Highly rated multi-business support features, LS busy signal support, original sheet map, screen creation functions, etc. *For more details, please download the PDF or feel free to contact us.
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basic information
【Features】 ■ Operator screen setting function ■ All call recording function ■ Real-time monitoring function ■ Customer information management function ■ Multi-tenant function ■ Access permission settings ■ Customer information report function ■ Work group (ACD) report function ■ Operator activity report function ■ NG analysis report function, etc. *For more details, please download the PDF or feel free to contact us.
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Applications/Examples of results
【Target Customers】 ■Small to medium-sized call centers ・Inbound: 20 to 100 seats ・Outbound: 20 to 100 seats *For more details, please download the PDF or feel free to contact us.
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Company information
Since its establishment on September 6, 1999, our company has been an internet service provider that boasts a track record of serving 10,000 clients by expanding high-quality, low-cost internet infrastructure services and internet marketing services (web production, system development, online advertising, and advertising operation agency) through sales methods utilizing telemarketing and door-to-door sales. Based on our extensive achievements and know-how, we are diversifying our business development. We will continue to set no limits on new business areas, establish a clear unique selling proposition (USP), and create and develop markets where a blue ocean strategy can be realized. Please feel free to contact us if you have any inquiries.