Online 'contactless' remote customer service solution!
"Avatar Concierge®" is a remote customer service solution that enables smooth two-way communication from anywhere at any time using just one computer. It can be utilized not only for remote customer service and advertising promotions via avatars, but also as a remote customer service and marketing tool to provide information to customers and connect data collection and analysis to better strategies. 【Features】 ■ Operators can communicate naturally using just one computer ■ Function to switch between live video and avatars (choose your preferred avatar) ■ Advertising display function ■ Centralized management of video from multiple locations ■ Integration with external systems *For more details, please download the PDF or feel free to contact us.
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basic information
【Merits】 ■ Remote customer service and communication via avatars is realized ■ Seamless dialogue in real-time with emotional connection is possible ■ Effective as a new promotional method mediated by a real environment ■ Effective in developing new markets and fan bases ■ Contributes to securing and optimizing human resources, reducing labor costs ■ Supports diversity in work styles and creates employment opportunities *For more details, please download the PDF or feel free to contact us.
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【Concerns】 ■ There is a shortage of staff, and satisfactory services cannot be provided. Securing and training personnel requires both time and money. ■ Due to concerns about infection risks, operations that were previously conducted face-to-face can no longer be actively carried out. ■ I want to utilize talented personnel more effectively, but I don't know how to do so effectively. *For more details, please download the PDF or feel free to contact us.
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Company information
Our company was founded as an in-store merchandising agency, and to achieve a consistent customer-oriented approach, we conduct thorough field research, visiting the site a hundred times. Based on the data obtained from this research, we have been providing new value at the purchasing touchpoints with consumers. By leveraging our extensive experience and not overlooking elements beyond data, we believe that by integrating human perception and senses into our business efforts, we can create a more human and enriched society for the future.