AI-OCR [DX Suite Implementation Case] SoftBank Corp.

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last updated：Mar 30, 2023

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Reduced approximately 200 hours of work time per month, improving operational efficiency! After implementation, it became possible to complete tasks with just one person!

We would like to introduce a case study of SoftBank Corp., which implemented "AI-OCR" and "RPA" to improve the efficiency of its call center operations. The company was manually inputting 6,000 documents received each month with a team of 10 people, and due to the handling of personal information, the services that could be implemented were limited. After implementation, it became possible to complete the process with just one person, and by reviewing the business processes, the introduction of cloud services also became feasible. 【Case Overview】 ■Before - 6,000 documents received each month were manually input by 10 people - Services that could be implemented were limited due to handling personal information ■After - The process can now be completed by one person - By reviewing the business processes, the introduction of cloud services has also become possible *For more details, please refer to the PDF document or feel free to contact us.