Optimize the entire conversation.
The "All Conversation Service Automation (CSA) Platform" automates and optimizes the entire conversational experience and customer journey, from self-service to services involving operators, and includes post-interaction analysis. By providing a stress-free customer experience, it can meet expectations, leading to increased satisfaction with the brand, reduced stress for both operators and customers, and various outcomes such as cost savings. 【Platform Components】 ■ All Conversation Self-Service U-SELF SERVE ■ Solutions for Operators U-TRUST U-ASSIST ■ Interaction Analysis U-ANALYZE *For more details, please download the PDF or feel free to contact us.
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【Features】 ■Reduction of customer effort ■Shortening of AHT (Average Handling Time) ■Reduction of ACW (After Call Work) time ■Improvement of sales effectiveness *For more details, please download the PDF or feel free to contact us.
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Our company is engaged in the marketing and sales of Uniphore software products. Uniphore has been listening for over 13 years and has built a powerful platform that can recognize and understand language, dialects, emotions, feelings, and intentions in real-time. Uniphore's platform combines AI, computer vision, and natural language to listen to and comprehend all voices. Please feel free to contact us if you have any inquiries.