Third-Party Maintenance Data Live Case: Advancing the Third-Party Maintenance of IT Infrastructure
Third-Party Data Live Implementation Case Studies 2022 Edition
The third-party maintenance of IT infrastructure is advancing across various industries. We will explore the reasons why Data Live is chosen for third-party maintenance services through specific examples.
DataLive's third-party maintenance service, chosen by various industries, supports long-term operation for 1,800 companies nationwide and a cumulative total of 90,000 units. We have compiled specific examples exploring the benefits and implementation cases. <Benefits of DataLive's Third-Party Maintenance> 1. Cost reduction effect of hardware maintenance expenses 2. Consolidation effect of dispersed contracts and failure contact points 3. "End alignment" effect for groups of devices with different maintenance expiration dates <Successful Cases of DataLive's Third-Party Maintenance> ● Case 1: Adjustment of system renewal cycles (applicable during the period until the new system renewal) ● Case 2: Maintenance of legacy systems (applicable for long-term maintenance of systems with an indefinite end) ● Case 3: Long-term maintenance planning for IT infrastructure (next long-term plan to avoid constraints of maintenance deadlines) <What is Third-Party Maintenance for IT Infrastructure (EOSL Extended Maintenance)> This is a service that continues maintenance for servers, storage, and network devices that make up the IT infrastructure even after the manufacturer's maintenance has ended (after EOL/EOSL).
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basic information
<Data Live's Logistics and Service Quality> A unique production logistics supply chain base supporting third-party maintenance services. ★Chosen Maintenance Services With a wealth of EOSL parts, we provide services after establishing maintenance procedures and unique parts compatibility information, followed by technical verification. We have developed logistics for replacement parts and a network of maintenance partners, covering all of Japan. (As with manufacturers, the level of support varies by region and model.) Our maintenance services, leveraging the strengths of our EOSL maintenance specialty business, are chosen by many IT companies and end-users. <Maintenance Services Supporting Long-Term Operation for 1,800 Companies Nationwide and 90,000 Units> The "EOSL Extended Maintenance Service," which utilizes third-party maintenance not bound by EOL or EOSL, extends the maintenance period for IT hardware and is available from just one unit nationwide. It is chosen across various industries, supporting long-term operation for a total of 1,800 companies and 90,000 units nationwide. <EOSL Hardware Specialized Logistics Base> The Data Live Kanto Stock Center, which stocks over 800,000 manufacturer end-of-sale parts. The building has an area of 1,400 tsubo (approximately 4,600 square meters). The maintenance parts prepared here are deployed to bases nationwide to prepare for equipment failures under contract.
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Applications/Examples of results
<Catalog Table of Contents> - Three Benefits and Three Use Cases of Third-Party Maintenance - Case Studies (Financial Industry) - Case Studies (Medical/Hospitals) - Case Studies (Aviation/Airports) - Case Studies (Public Sector/Local Governments) - Case Studies (Manufacturers) - Case Studies (Retail/Apparel) - Case Studies (IT Infrastructure Management) - Case Studies (Education/Science) - On-Site Maintenance Service Details - Conditions Excluded from Service - FAQ Frequently Asked Questions - Procedures Until Service Start - Response Flow in Case of Incidents - Contact Information <Terms> (*) "Third-Party Maintenance" refers to maintenance of IT hardware performed by a third-party company, independent of the manufacturer. (*) "EOL" and "EOSL" mean End of Life and End of Service Life, indicating the end of the manufacturer's maintenance period.
Detailed information
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A rich variety of types and model numbers. We stock various HDD model numbers for the servers under maintenance.
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Customize quality control inspection equipment used in hard disk production for EOSL to conduct rigorous inspections. Increase recovery rates during initial failure response.
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Kitting in the same configuration as the target maintenance system, including the configuration of the cold standby machine. Verification tests will also be conducted after embedding, and equipment and parts that have no issues will be deployed to a maintenance warehouse capable of same-day delivery to the installation site of the target maintenance system.
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ISO 9001 and ISO 27001 certification Thorough quality management and strict management of customer information assets.
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Quickly implement configuration management of network devices and verification tests for each port.
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Memory verification is also managed individually to suppress bit error occurrences.
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We received an inquiry regarding maintenance services and gathered information about the relevant equipment. We will check the compatible main unit and parts from our extensive registered inventory and determine the feasibility of support. We will provide an accurate estimate.
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For systems that are difficult to standardize under operational frameworks, such as critical systems, large-scale systems, and systems used in special environments, we customize various workflows to accommodate them. Through remote meetings, we adjust and provide deployment methods for each system, the unit of equipment to be brought in during failures, access to and from data centers, and formats and flows for reporting failures. This helps to reduce the burden on system operations.
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We flexibly accommodate complex business flows, order and delivery rules specific to each company, and individual contract agreements in accordance with the business practices of the system.
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Company information
A Japanese third-party maintenance specialist provider that supports cost reduction and long-term operation of IT infrastructure. Even after the manufacturer's maintenance ends (EOL/EOSL), it stocks 800,000 main units and parts domestically and ensures the reliable provision of extended maintenance services. It is adopted by 2,000 companies nationwide, including those in finance, telecommunications, and power.