[CRM/BPO Implementation Case] Voucher and Coupon Issuance, Collection, and Refund Operations

Building a one-stop service environment! A case where smooth responses prioritizing consumer protection were achieved.

Due to the suspension of the use of gift certificates, it was necessary to collect and refund within a short period of two months, requiring the processing of approximately 130,000 cases and handling inquiries in a short timeframe. Since the resources could not be prepared within the customer's company, it became urgent to establish a system for large-scale processing, appropriate guidance to consumers, and to prevent confusion through announcements, ensuring rapid and reliable refunds. In response, our company leveraged a similar scheme to establish a one-stop service environment for announcements, collection, refunds, and inquiry handling in a short period. By undertaking the entire process, we alleviated the burden on the customer’s company, enabling the creation of accurate refund data through image entry and verification work, and achieved smooth responses prioritizing consumer protection (inquiry handling and guaranteed refunds). 【Business Overview】 ■ Provided Service: BPO (Back Office) ■ Scale - Supervisors: 3 seats (Inquiries: 1 seat, Administration: 2 seats) - Operators: Up to 45 seats (Inquiries: up to 15 seats, Administration: up to 40 seats) *For more details, please refer to the PDF document or feel free to contact us.

others