We have assigned operators with equivalent work experience and promoted the standardization of processes! This has achieved a reduction in work burden.
The client company, which operates 300 karaoke stores nationwide, has seen an increase in the time and workload required for employees in the inquiry response department to become familiar with knowledge and skills due to the high functionality of communication equipment installed in stores and the shortening of model change cycles. This has made it difficult for employees to focus on their core business. In response, Maxcom assigned operators with equivalent work experience and promoted the creation of manuals. By shortening the knowledge acquisition and skill familiarization period, we achieved a reduction in the workload of employees involved in inquiry responses. As a result, employees were able to concentrate on their core business, leading to a reduction in labor costs. 【Business Overview】 ■ Provided Service: CRM (Call Center) ■ Scale - Operators: 3 *For more details, please refer to the PDF document or feel free to contact us.
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【Approach and Results】 ■ Assigned operators with equivalent work experience to promote manualization ■ Aimed to shorten the knowledge acquisition and skill proficiency period ■ Achieved a reduction in the workload of employees involved in inquiry responses ■ Enabled employees to focus on core tasks, thereby reducing labor cost burden * For more details, please refer to the PDF document or feel free to contact us.
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For more details, please refer to the PDF document or feel free to contact us.
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Our company provides high-quality services to client companies with the operational know-how and capabilities cultivated through back-office operations. We will maximize the total solutions and knowledge of the Altius Link Group to support our clients' future with assured quality.
