[CRM/BPO Implementation Case] Introduction of the Vaccine Administration System Assurance Business Model

Visualizing the status of each resident from reservation acceptance to the second vaccination! Achieved stable operation.

At health centers across the country responsible for vaccinating the public, the workload has increased due to the COVID-19 pandemic, leading to an urgent need for human resources and the establishment of operational frameworks by the responsible departments. It is anticipated that there will be a concentration of vaccination appointments and inquiries shortly after the start of vaccine distribution, making efficient responses from the reservation center and collaboration with medical institutions critical issues. In response, our company printed barcode information on the pre-vaccination questionnaires sent to residents and centralized the management of reservation and consultation information in a management system. We visualized the status of each resident from reservation acceptance to the second vaccination. By planning the call center's operations with an eye on the peak workload and leveraging our experience in similar operations to establish an operational framework, we were able to achieve stable operations from the start of the business. 【Business Overview】 ■ Business Content: Vaccine appointment reservations and call center ■ Business Location: Our operation center ■ Operating Hours: For example, weekdays 8:30 AM to 5:00 PM ■ Business Scale: Expected to be 20 to 50 seats ■ Operational Structure: 3 Managers, 4 Supervisors, 9 Team Leaders, 100 Operators on-site *For more details, please refer to the PDF document or feel free to contact us.

others