[Case Study of Store Manager Introduction] APA Hotel Co., Ltd.

A case where email and groupware were integrated to focus on the core business of "customer service."

The APA Group is engaged in comprehensive urban development, centered around its hotel and condominium businesses. With the increase in headquarters operations due to the expansion of our bases, we began to consider whether we could respond not only through hiring more people but also through efficiency and systems. This led us to start researching the systems used in industries that operate multiple stores, such as retail and dining. It was during this research that we encountered "Tenbancho." We had already been working on improving operational efficiency through the introduction of IT tools like groupware, but for the field, the tools were scattered and not necessarily user-friendly. Therefore, we thought about consolidating the communication tools between the headquarters and the hotels into our product, aiming to reconstruct an environment where the field can focus on its core business of customer service. [Case Study] ■ Implementation Partner: APA Hotel Co., Ltd. ■ Number of Locations - Number of Hotels: 649 hotels in total (including directly managed, franchised, and overseas as of March 2020) *For more details, please refer to the PDF document or feel free to contact us.

Headquarters/Store System