Accurately understand the customer's situation! We propose ways to smoothly handle customer interactions even from a distance.
This document discusses remote solutions for customer support at transportation infrastructure hubs, focusing on unmanned and labor-saving solutions that do not compromise customer satisfaction. Do you have concerns such as "I want to promote labor-saving measures, but I'm worried about whether we can adequately support customers" or "We have many locations"? We propose methods to facilitate customer support even from a distance, so please take a moment to read through it. [Contents] ■ Solving communication challenges in unmanned and labor-saving operations ■ Example 1) Remote support for inquiries related to ETC-only interchanges ■ Example 2) Consideration for people with disabilities in non-face-to-face inquiries ■ Example 3) Responding to inquiries while checking tickets and commuter passes ■ Example 4) Remote support for inquiries from parking lot gates *For more details, please refer to the PDF document or feel free to contact us.
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【Other Listings】 ■Simple connection by just connecting to a PoE switch ■Products that realize the introduced system ■Documentation ・Example of system configuration ・Extensive lineup of terminals *For more details, please refer to the PDF document or feel free to contact us.
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【Purpose】 ■Customer support for transportation infrastructure hubs *For more details, please refer to the PDF document or feel free to contact us.
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Founded in 1948, Aiphone has dedicated itself to intercom systems for half a century. Since a time when it was not yet recognized, we have worked to promote its use, and now it has become an indispensable part of daily life. The communication and security technologies we have cultivated over 70 years are now expanding their fields of application in various settings where people engage, including homes, hospitals, nursing facilities, and office buildings. As a specialist in communication devices, we continue to deliver peace of mind while flexibly responding to the needs of society. This reflects Aiphone's unwavering commitment. *For inquiries, please use the link below.*