ERP/Core Business 'SMILE V CTI'

Achieving quick and accurate phone responses through collaboration with computers! Supporting the improvement of customer satisfaction.

"SMILE V CTI" integrates the functions of telephone and computer, enabling quick and accurate phone responses by displaying customer information on the computer simultaneously with incoming calls, and making outbound calls based on the customer database. Customer interaction information inquiries can be selected from four patterns according to usage items, allowing for easy and quick searches of customer information and interaction history through phone numbers or customer name indexes. It is also possible to search with various specified conditions. 【Features】 ■ Management items on the input processing screen can be freely set according to business and industry ■ Customer interaction information inquiries can be selected from four patterns according to usage items ■ Users can be identified by frame color ■ Calls can be recorded ■ Display personal voicemail messages *For more details, please refer to the PDF materials or feel free to contact us.

CRM (Customer Relationship Management System)