[Case Study] The Call Bell Plays a Key Role in Preventing Close Contact During Waiting - Tokachi Dermatology

Limit chairs for social distancing. "One-Touch Call" system for waiting in the car for appointments.

We would like to introduce a case study of the call bell "One-Touch Call" that our company has implemented at Tokachi Dermatology Clinic. To maintain sufficient distance between individuals, the seating capacity on the bench has been limited. By introducing a bell that can be used from cars or outside, we have secured a waiting area for patients. ■ Before Implementation - Due to the impact of COVID-19, the number of chairs was limited ⇓ - The number of patients who could wait inside the examination room decreased ⇓ - The number of patients waiting in their cars or outside increased ⇓ - Staff had to go look for patients' cars waiting for their appointments ⇓ - Staff workload increased, leading to more lost time between examinations ■ After Implementation - Patients waiting in their cars can now be easily called using the call bell - Patients can wait comfortably in the parking lot or outside, increasing their satisfaction - Lost time has been eliminated, allowing for smoother examinations ■ Effects - Increased waiting areas to prevent crowding and infection - Improved work efficiency and reduced workload through easy calling - Protects patient privacy by not calling out names ♦ Usage Instructions 1. Hand the One-Touch Call receiver to the patient waiting in their car at the reception 2. Record the receiver's number in the patient's chart 3. When it's their turn, press the number on the transmitter

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