<Introduction of Case Study> Yamato Clinic of the Medical Corporation En has implemented the cloud-based customer management system "F-RevoCRM SaaS" - solving issues that could not be addressed by CRM systems for the healthcare industry.

Yamato Clinic faced the following challenges:
1. The electronic medical record system used did not allow for real-time tracking of patient acceptance numbers. Acceptance data could only be aggregated at the end of the month.
2. The total number of referred patients could not be fully grasped using only the electronic medical record system. It became difficult to understand the overall number because information on canceled referrals was sometimes not entered into the system.
3. The activities of the MSW (Medical Social Worker) regarding referred patients were overly individualized. The MSW provided various consultations to target patients throughout the process leading to their acceptance, but since the management of these activities was handled individually by the MSW, progress was not visible to Yamato Clinic.
At first glance, F-RevoCRM may seem unsuitable for the medical industry, but Yamato Clinic compared it with two CRM systems designed for the medical industry and two designed for general businesses, ultimately selecting F-RevoCRM. We provide detailed insights into how the challenges were resolved and why F-RevoCRM was chosen in the interview, so please take a look.

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