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  3. マンハッタン・アソシエイツ
  4. [White paper] Challenge to Connected Commerce
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  • May 31, 2022
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May 31, 2022

[White paper] Challenge to Connected Commerce

マンハッタン・アソシエイツ マンハッタン・アソシエイツ
This report reveals the risks of declining profitability and the friction that undermines retailers' ability to fulfill their omnichannel promises to customers. It also explores how retail companies can pave the way for profitable fulfillment operations, inventory management, and in-store experiences by selecting the right technology and the right technology partners. The Manhattan Active Omni solution helps make Push Possible and supports you in succeeding in the world of connected commerce. *For more details, please download the PDF or contact Manhattan at (Representative: 03-6205-7400).
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Manhattan's Omni-Channel Solution Introduction Site
Cloud-native integrated commerce. Omni-channel retail means that regardless of whether you are shopping online or in a physical store, or how you engage with the brand, you can have a consistent experience at any stage of the purchasing process. Experience a unified journey.

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Platform "Manhattan Active Omni"

An integrated commerce platform for retailers that receive orders from numerous stores, online shops, and vendors.

"Manhattan Active Omni" is an integrated commerce platform developed using the advanced technology we have cultivated. There is no need to repeatedly conduct cycle tests to meet peak demand or to retest system performance. Light users to heavy users can freely purchase products across various channels, including online, mobile, and in-store. 【Features】 ■ Cloud-based, eliminating the need for server purchase and installation ■ Adopts a microservices architecture that combines multiple functions to execute a single process ■ Allows for omni-channel operations to be directed from headquarters, contact centers, and stores ■ Equipped with an automatic scaling feature to match peak demand *For more details, please refer to the materials. Feel free to contact us as well.

  • Logistics and warehouse management systems

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[Ebook] Enhancing Post-Purchase Experience through Digital Self-Service

The customer's post-purchase experience is more important than ever!

Every element of the purchasing process is important, but it is believed that getting the final interaction point in the buyer's journey right, which occurs after the purchase, is the most crucial. In fact, "86% of customers say that the experience after the purchase has the greatest influence on their decision to choose the same brand again." Customers often feel they have the least control at this final stage. If there is a unified approach to customer service in the purchasing process, the time spent waiting for the product after clicking "purchase" can be significantly reduced, alleviating stress. The problem is that many retailers struggle to instill confidence in customers regarding the post-purchase process.

  • Inventory Management System
  • Logistics and warehouse management systems

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Manhattan Active Omni

Not the wonderful experience you think, but the experience that the customer desires.

The experiences that customers seek are as diverse as individual personalities. One of the wonderful experiences that customers may envision is a sense of closeness to the brand through high-touch communication. If we could recommend products that align with their preferences based on previous purchase history, the customer's purchase rate would increase. Alternatively, if we can provide such services to customers seeking convenience, they may return to shop with us repeatedly. To serve customers better, it is essential to seamlessly integrate physical stores, online platforms, and mobile services, offering a wide range of fulfillment options from same-day shipping to home delivery. Additionally, we must not forget about customers who want to finish their shopping as quickly as possible or those who might abandon their purchases without hesitation if there are long lines at checkout. *For more details, please download the PDF or contact us.*

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Manhattan Active Comprehensive Platform

Providing a single view that links customer, order, and inventory-related information.

By adopting a common integrated model within the company, customer, order, and inventory-related information is provided in a single view that is interconnected, eliminating the need for stores, customer service, and logistics centers to use individually independent and uncoordinated platforms or solutions to achieve business goals. *For more details, please download the PDF or contact us.*

  • Inventory Management System

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Manhattan Active Supply Chain

Always flexible, always up-to-date.

Seamless Interconnection for Comprehensive Optimization Manhattan Active Supply Chain enables the innovation and optimization of complex distribution and transportation operations by providing practical visibility across the entire network. Dedicated features are available for various industries, including food distribution and retail, life sciences, apparel and footwear, high-tech electronics, third-party logistics, and more. Manhattan's Active Supply Chain enhances productivity within the warehouse, optimizes equipment utilization, and improves employee engagement. It also possesses the responsiveness to adapt to fluctuations in demand. With logistics center technology that offers ease of use and flexibility akin to a smartphone app, employee work speed increases, and the management efficiency of managers and administrators improves. *For more details, please download the PDF or contact us.*

  • Inventory Management System

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Related catalog(8)

【White paper】Challenge of Connected Commerce

【White paper】Challenge of Connected Commerce

DOCUMENT
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Manhattan Associates Company Overview

Manhattan Associates Company Overview

COMPANY
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[Ebook] Improving Post-Purchase Experience through Digital Self-Service

[Ebook] Improving Post-Purchase Experience through Digital Self-Service

TECHNICAL
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What customers expect in the new normal era.

What customers expect in the new normal era.

TECHNICAL
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How to build a customer-centered order system.

How to build a customer-centered order system.

TECHNICAL
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Omnichannel: Products, Locations, and Human Resources

Omnichannel: Products, Locations, and Human Resources

TECHNICAL
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Manhattan Active Omni - Integrating your commerce from every aspect.

Manhattan Active Omni - Integrating your commerce from every aspect.

PRODUCT
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[Kendra Scott Case Study] Overcoming the Pandemic with Order Management and In-Store Fulfillment in Manhattan

[Kendra Scott Case Study] Overcoming the Pandemic with Order Management and In-Store Fulfillment in Manhattan

TECHNICAL
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Earthquake measures for elderly welfare facilities

[Case Study] Introduction of earthquake measures for factories and waste treatment facilities. Emergency shutdown of factory equipment during an earthquake!

  • NEW
  • PRODUCT

The seismic sensor device "HK-2" detects strong tremors equivalent to a seismic intensity of 5 or higher, transmits a signal to the control room, and emergency stops the facility equipment. 【Installation Location】 Automotive parts factory 【Challenges】 Due to the maintenance and replacement of the factory equipment control devices, we considered updating the existing seismic sensors as well, but since production had already ended, we were looking for alternatives. 【Effects After Installation】 The HK-2 has the function to emergency stop equipment during an earthquake, and since its functionality is the same as the existing device, it was introduced as a replacement. Its compact size also allowed it to fit within the existing control panel being used. ★See more examples of the seismic sensor device "HK-2" https://www.hotron.co.jp/recommend/HK-2_lp.html#anchor_a04 ◎For more details, please download the materials or contact us.

Feb 04, 2026

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Non-contact light beam touch sensor 'HA-T401'

Recommended for infection control! Introduction of non-contact sensors for facilities.

  • NEW
  • COMPANY

In recent times, there has been a growing interest in infection control measures and facility hygiene management. Our company offers non-contact sensor products that are recommended for commercial facilities, food factories, and nursing and caregiving facilities. 【Sensors for Automatic Doors】 ● Light Touch Sensor HA-T401 … When you wave your hand in front of the automatic door, the sensor detects the movement and opens or closes the door. This is recommended for making doors with touch switches non-contact. ● Hand Wave Sensor PF-R5, PF-U2, DHS-1 … Opens and closes the automatic door by waving your hand in front of the sensor. ● Foot Switch PF-01S/01D/03S/05 … Opens and closes the automatic door by placing your foot in the opening. 【Access Control System】 ● Face Recognition + Unmanned Temperature Measurement DS Series … Allows for face recognition along with mask detection and body temperature measurement simultaneously. ● Automatic Disinfectant Spray Dispenser PHW-03B … Automatically sprays disinfectant when you wave your hand in front of the sensor. 【Nursing and Care Sensors】 ● Infrared Bed Exit Sensor "Just Place It Pole-kun" … This bed exit sensor is installed next to the bed and notifies via nurse call when the subject enters the detection range. ◎ For more details, please download the catalog or contact us.

Feb 03, 2026

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[Free Materials Available] Introducing Useful Information on Vehicle Detection Sensors!

  • NEW
  • CATALOG

To customers considering the introduction of vehicle detection sensors for parking lot construction, design, or management: Are you facing any challenges with current issues or selecting the right sensors for parking management? Hotron offers free materials that explain how to utilize vehicle detection sensors and the benefits of their introduction! ▽ Here is the lineup of materials ◉ Vehicle Detection Sensor Basic Guide This guide focuses on the challenges and solutions in parking lot operations, introducing the overview of vehicle detection sensors. ◉ Key Points for Introducing Vehicle Detection Sensors This material discusses the benefits of introduction based on installation locations and specific challenges. ◉ Case Studies of Vehicle Detection Sensor Implementation This document presents the challenges before implementation and the results after introduction. For more details, please download from our website and check it out. https://www.hotron.co.jp/download/

Feb 03, 2026

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Grand Opening Festival is underway! Offering up to 70% off on selected used office furniture.

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  • EVENT

Period: From February 2 (Monday) to April 24 (Friday) Up to 70% OFF on selected reused office furniture! In appreciation of your continued support, we are holding a "Grand Opening Festival." During this period, we will offer carefully selected reused office furniture at special prices of up to 70% OFF. We have a wide range of essential items for office setup, including desks, chairs, storage cabinets, and conference furniture. Thanks to being reused items, we can provide high quality and cost performance. We only handle furniture that has been inspected and maintained by professionals, so you can use it with confidence. Due to limited items and quantities, popular products are expected to sell out quickly. This is an excellent opportunity not only for new office setups, relocations, and layout changes but also for replacements and additional purchases. We encourage you to take this opportunity to thoughtfully and efficiently reconsider your office environment.

Feb 02, 2026

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[Notice of Media Coverage] An article about Profect and our participating company Hiroshima Metal Work was published in "ITmedia Business Online" on January 27, 2026.

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You can read the detailed article from the related link.

Feb 02, 2026

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  • 取り組みの現状や課題とは? 日本企業のサーキュラーエコノミー実態調査2025
  • 施工管理技士 企業研修 合格率95%達成 令和7年度 1級土木施工管理技士検定 第一次検定 合格実績に基づく R8年度 受験申込まもなく開始!
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